Custom Ebikes Online – WARRANTY POLICY2019-12-09T15:07:44+00:00

About Custom Ebikes Online – WARRANTY POLICY

Custom Ebikes Online offers a 1-year warranty or 2000 miles, whichever comes first unless stated in the product description. This warranty is between Custom Ebikes Online and the original customer. Warranties cannot be transferred to another person unless agreed in writing by Custom Ebikes Online.

The following terms for our warranty policy

1 – All Custom Ebikes Online (CEO) warranties are effective from the original date of purchase.

2 – Custom Ebikes Online offer a 14 day cooling off period where the original customer can return the product for a full refund. This can only be done if the Ebike is unused and in its original packaging. You will need to inform CEO first of your intention to return the product.

3 – Your Custom Ebikes Online warranty does not cover:

3.1 – Spin Out or Disassemble – CEO will not refund or replace any parts that have been Spun Out/Disassembled/Transformed

3.2 – Over Voltage – Connecting a larger battery than supplied by CEO can have a serious effect on the Controller, Wires, and/or Connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty.

3.3 Custom Ebikes Online warranty does not cover or apply to the following: damage incurred from use of e-bike in flooded areas, foreign debris or chemicals; damage or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities.

3.4 If any damage in the product is found to be the result of normal wear and tear, lack of maintenance, improper storage, accident, shipping, misuse, neglect, abuse or use of the product not consistent with instructions or the warnings stated on the product or in the manual.

3.5 Custom Ebikes Online warranty does not cover or apply to any CEO product used for rental or commercial purposes unless the specific product is designated, labelled or marketed by CEO as acceptable for rental or commercial use.

3.6 Custom Ebikes Online warranty does not apply to any product defect which in its opinion has resulted from the product being altered from their original configuration/repaired/altered/modified/ by someone other than CEO, the warranty does not cover any product, or accessory parts not sold directly by CEO.

3.7 – The following items will not be covered by our Warranty at any time; Controller (Mid or Rear Drive), Tyres, Inner Tubes, Tyre Tape, Brake Pads, Brake Cables, Handle Bar Grips, Kick Stands, Saddles, Your warranty also doesn’t include Paint, Varnish and Bike Graphics, Rims, Spokes, Chains and Tooth’s Belts, Chain Wheels, Sprockets, Bottom Brackets, Jockey Wheels, Sliding Bearings, Hydraulic Oils and Lubricants

4. Warranty Claims: Those parts and/or products which are determined by Custom Ebikes Online to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by the CEO Service Team. Warranty claims must be made by the original purchaser emailing details to support@customebikesonline.com within the warranty period (stated above). Please subject the E-Mail with Warranty Return otherwise it may be difficult to find and locate your warranty return. Please fill in your name, delivery and contact details A warranty number and details will be emailed over to the end user for sending the faulty product back to Custom Ebikes Online. All CEO warranties are on a return to base policy & customers are responsible for postage on all items sent and returned back to them. The customer must return the defective part to CEO for testing. CEO at its sole discretion has the option of replacing with a new part, or factory re-certified part. The limited warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchant ability and/or fitness for any particular purpose. Custom Ebikes Online shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of Custom Ebikes Online hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Custom Ebikes Online to the maximum repayment value of an amount equivalent to the purchase price of the product in question. For all other warranty questions, please contact us enquiries@customebikesonline.com

Our warranty does not affect your statutory rights

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